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1

The Impact of E-Commerce Customer Relationship Management in Business-to-Consumer E-Commerce

Ratnasingam, Pauline

Journal:

Journal of Electronic Commerce in Organizations

Year:

2008

File:

PDF, 752 KB

2008

2

Service quality management applying the balanced scorecard: an exploratory study

Ratnasingam, Pauline

Journal:

International Journal of Commerce and Management

Year:

2009

Language:

english

File:

PDF, 188 KB

english, 2009

3

The importance of technology trust in Web services security

Ratnasingam, Pauline

Journal:

Information Management & Computer Security

Year:

2002

Language:

english

File:

PDF, 193 KB

english, 2002

4

Inter‐organizational trust in EDI adoption: the case of Ford Motor Company and PBR Limited in Australia

Ratnasingam, Pauline

Journal:

Internet Research

Year:

2001

Language:

english

File:

PDF, 198 KB

english, 2001

5

The Impact of E-Commerce Customer Relationship Management in Business-to-Consumer E-Commerce

Ratnasingam, Pauline

Journal:

Journal of Electronic Commerce in Organizations

Year:

2008

Language:

english

File:

PDF, 752 KB

english, 2008

6

Trust in inter-organizational exchanges: a case study in business to business electronic commerce

Pauline Ratnasingam

Journal:

Decision Support Systems

Year:

2005

Language:

english

File:

PDF, 246 KB

english, 2005

7

Trading Partner Trust in B2B E-Commerce: A Case Study

Ratnasingam, Pauline, Phan, Dien D.

Journal:

Information Systems Management

Year:

2003

Language:

english

File:

PDF, 326 KB

english, 2003

8

The influence of power on trading partner trust in electronic commerce

Ratnasingam, Pauline

Journal:

Internet Research

Year:

2000

Language:

english

File:

PDF, 101 KB

english, 2000

9

Perceived Risks in Supply Chain Management E-Collaboration

Ratnasingam, Pauline

Journal:

Journal of Internet Commerce

Year:

2006

Language:

english

File:

PDF, 680 KB

english, 2006

10

A knowledge architecture for IT security

Kesh, Someswar, Ratnasingam, Pauline

Journal:

Communications of the ACM

Year:

2007

Language:

english

File:

PDF, 208 KB

english, 2007

11

E‐Commerce relationships: The impact of trust on relationship continuity

Ratnasingam, Pauline

Journal:

International Journal of Commerce and Management

Year:

2005

Language:

english

File:

PDF, 235 KB

english, 2005

12

The Role of Facilitating Conditions in Developing Trust for Successful Electronic Marketplace Participation

Ratnasingam, Pauline

Journal:

Journal of Internet Commerce

Year:

2004

Language:

english

File:

PDF, 661 KB

english, 2004

13

A risk‐control framework for e‐marketplace participation: the findings of seven cases

Ratnasingam, Pauline

Journal:

Information Management & Computer Security

Year:

2007

Language:

english

File:

PDF, 206 KB

english, 2007

14

[Advances in Business Marketing and Purchasing] Evaluating Marketing Actions and Outcomes Volume 12 || TRUST AND BUSINESS-TO-BUSINESS E-COMMERCE COMMUNICATIONS AND PERFORMANCE

Ratnasingam, Pauline

Year:

2003

Language:

english

File:

PDF, 363 KB

english, 2003

15

The impact of collaborative commerce and trust in Web services

Ratnasingam, Pauline

Journal:

Journal of Enterprise Information Management

Year:

2004

Language:

english

File:

PDF, 197 KB

english, 2004

16

Technology Trust in Internet-Based Interorganizational Electronic Commerce

Ratnasingam, Pauline, Pavlou, Paul A.

Journal:

Journal of Electronic Commerce in Organizations

Year:

2003

Language:

english

File:

PDF, 111 KB

english, 2003

17

Inter-Organizational-Trust in Business to Business E-Commerce

Ratnasingam, Pauline

Journal:

Journal of Global Information Management

Year:

2003

Language:

english

File:

PDF, 97 KB

english, 2003

18

The Role of Project Management in a Small Business IT Firm

Ratnasingam, Pauline

Journal:

Journal of Cases on Information Technology

Year:

2007

Language:

english

File:

PDF, 715 KB

english, 2007